These Terms & Conditions are applicable to all Contracts of any kind made by São Lourenço do Barrocal - Investimentos Turísticos e Imobiliários S.A. (the Company), with the numbers 6445, 6443 and 6442 on the RNET, and its Clients, and apply to all reservations, bookings and agreements for accommodation, dining, function room hire and use of all services at São Lourenço do Barrocal, Hotel & Monte Alentejano (the Hotel).
|Check-In / Check-Out||
What time am I able to check-in? You can check-in anytime after 3 pm (15h00).
What time should I check-out by? You should check-out anytime before 12 pm (12h00).
Arriving late in the evening; will it be possible to check-in late? Our hotel has a staff on duty 24 hours a day, therefore late arrivals and check-ins are absolutely fine.
Arriving early in the morning; will it be possible to check-in early? Our standard check in time is anytime after 3 pm (15h00), however, you are welcome to leave your luggage free of charge in our luggage store prior to your check-in.To guarantee an early check-in, it is necessary to book the previous night. If rooms are available prior to check-in time, an early check-in may be possible.
Leaving late in the day; will it be possible to check-out late? Should you wish to retain your room after 12 noon (12h00), please arrange with reception at the hotel. All rooms subject to availability. The following charges may apply: 50% of the price of the room before 6 pm (18h00); the full price of the room after 6 pm (18h00).
What is your reservation full cancellation policy? Our regular policy determines that reservations can be cancelled or amended free of charge up to 14 days before 12 noon (12h00) on the first day of your booking. However, due to the current pandemic situation, it was updated and now states that reservations can be cancelled or amended free of charge up to 48 hours before 12 noon (12h00) on the first day of your booking. If you cancel your reservation any later than that, you will be charged for the first night of your intended stay. In case of no show or early departure, stay will be charged in full. Any cancellation should be requested using the email firstname.lastname@example.org.
How can I amend a reservation? To amend a reservation, please contact the hotel at email@example.com.
How can I cancel a reservation? To cancel a reservation, please contact the hotel at firstname.lastname@example.org.
What is your cancellation policy for spa treatments? Spa treatments can be cancelled or amended free of charge up to 24 hours before scheduled time. If you cancel your reservation any later than that, you will be charged for the total amount of the reserved spa treatment. Any cancellation should be requested using the email email@example.com.
What is your cancellation policy for equestrian activities? Equestrian activities (horseback rides, horseback ridding lessons and carriage rides) can be cancelled or amended free of charge up to 4 hours before scheduled time. If you cancel your reservation any later than that, you will be charged for the total amount of the reserved equestrian activity. Any cancellation should be requested at the hotel’s reception or using the email firstname.lastname@example.org.
What is your cancellation policy for activities provided by external suppliers? Activities provided by suppliers external to São Lourenço do Barrocal (e.g.: hot air balloon rides, pottery workshops, boat trips, fitness classes, among others), can be cancelled or amended accordingly to the mentioned suppliers own terms and conditions. Please inquire using the email email@example.com.
|Hotel & Services||
Can I add an extra bed? It is the policy of the hotel not to have extra beds due to the unique features of our property. However, in the Farm Rooms and in the Meadow Cottages, it is possible to add 1 futon (individual folding mattress) for children between 5 and 12 years old (only 1 futon per Farm Room or 1 futon per Meadow Cottage is allowed). This futon has the additional cost of 80€ per night with breakfast already included. Children up to 4 years of age can stay in the same room as the parents, in a cot, at no extra cost (these options should be requested in advance and are subject to the hotel's availability).
Is the hotel pet friendly? We love all animals. After all, we are a working farm. However, in order to provide all our guests a soothing environment, we only accept a maximum of two pets per room regarding they weigh no more than 15 kg each. We apply a pet fee of 75€ for every 3 nights (on the 4th night we will charge an extra 75€). This fee is charged not only due to cleaning reasons but because we offer welcome amenities, basket, bowls for food and for water. If you wish to bring your four-legged friend, please contact us for further details.
How many pools has the hotel? The hotel has two outdoor pools, located in the former vegetable garden of the estate. The larger, designed by Souto de Moura, gives relevance to a granite rock that rises from the water, a silent testimony of the ‘barrocais’ landscape; the smallest, for children, restores to use one of the ancient irrigation tanks. Please note that both pools are not supervised or heated, being monitored and treated daily with products suitable to maintain the desired pH, temperature, transparency and chlorine level.
What are the pool’s usage rules? Children should be accompanied and supervised by an adult at all times (in and around the pool area). Diving is not allowed. Inflatable mattresses and buoys are not allowed. It is not possible to occupy the loungers with personal belongings during long periods of absence. For safety reasons, glass objects are not allowed throughout the pool and vegetable garden areas. Bicycles and pets are not allowed to enter in the areas surrounding the pools and the vegetable garden. We advise all our guests not to enter the water suddenly after long periods of sunbathing. The hotel is not responsible for any accident that occurs in these areas.
Can I use the spa and studio free of charge? The dry saunas and relaxation room can be used free of charge. We advise you to book the hydrotherapy room though. You can also use the studio, except when group classes are taking place. Signatures treatments by Susanne Kaufmann and fitness lessons are available at an extra cost and request an appointment. Access to the spa is reserved for adults (over 18 years of age). Teenagers over 16 years old can take advantage of the space and spa treatments as long as they are authorized by parents.
Do I need to sign a term of responsibility for horseback ridding? São Lourenço do Barrocal holds a Personal Accident Insurance regarding Leisure Time Occupation and also a Civil Liability Insurance for Hospitality Management, which protects situations required by law. However you do need to sign a term of responsibility for equestrian activities, complying with the mandatory use of safety equipment (e.g.: equestrian helmet) and acknowledging that taking part in the equestrian activity results from your very own voluntary act. This means that apart from what’s required by law, the responsibility of participating in such activity is of your responsibility or of the person legally responsible for the user of the activity.
What to I do if I loose a key? In case of key loss, we ask you to communicate the situation at the reception of the hotel. Our team will do everything to help you find it. However, if this does not happen, an additional cost of 55€ will be charged. Always remember to deliver the key when you check-out.
Liability on the Client When making a booking for the Hotel Restaurant, the Client must have the legal capacity to do so and accept financial responsibility for all transactions made under the Client's name. The Client must make sure that all the information provided by him is true and accurate. Making a reservation at the Hotel Restaurant means the Client has to pay the restaurant after taking the meal.
Pre-payment For special events at the Hotel Restaurant including New Year’s Day, St Valentine’s, Christmas Eve, Christmas Day and New Year’s Eve a full pre-payment will be required in order to confirm the Client's reservation. The Hotel will contact the Client requesting payment authorization.
Confirmations When the Client makes a reservation at the Hotel Restaurant, the Client is making an offer to the restaurant to accept his reservation. Client's reservation is not complete and legally binding on the Hotel Restaurant until such time as the Client has received a confirmatory e-mail from the restaurant accepting the reservation.
Amendments to booking Should the details provided by the Client be incorrect on the confirmation e-mail or require amendment, the Client must advise the reservations team at the earliest convenience using the Restaurant contacts. If the Client wishes to amend the booking details, changes must be advised at least 24 hours in advance and are subject to availability. The Restaurant will reconfirm with the Client if it is possible to accommodate the change.
Cancellations To cancel the reservation, the Client should contact the reservations team using the Restaurant's contacts. All reservations must be cancelled no later than 48 hours before the dining date to avoid any charges.
No shows For special events, the Restaurant charges a no show fee for the Client's failure to attend at the reserved time. The Restaurant will debit the Client's card provided when making the reservation with a no show fee. This fee will be advised to the Client when making the reservation and also on the confirmation email.
Contract agreement The Contract constitutes the entire agreement between the parties, supersedes any previous agreement or understanding and may not be varied except in writing between the parties. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. No failure or delay by either party in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision. Portuguese law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the Portuguese courts.
Provisional reservation and confirmation of reservations If the Company confirms the reservation, this Contract is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges). If credit card details and payment authority is not given to the Company by the Client then subject to any outstanding obligation due to the Company from the Client, the Contract will cease to be of effect. The services that are the subject of the provisional reservation will be released and be resold without any further notification to the Client.
Supply of services The Company shall provide the services to the Client subject to the Contract. The Client shall at its own expense supply the Company with all necessary data or other information relating to the services within sufficient time to enable the Company to provide the services in accordance with the Contract. The Client shall ensure the accuracy of all such information. The Company may at any time without notifying the Client make any changes to the services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the services.
Charges The charges payable by the Client shall be detailed in writing by the Company. If no charges are specified or additional and varied services are provided to the Client, the Client shall pay the standard charges at the prevailing rate on the day the services are provided and any additional sums which are agreed between the Company and the Client for the provision of the services. The Company may vary the standard charges from time to time. All charges quoted to the Client for the provision of food and beverage services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.
Payments The payments to the Company to be made by the Client (including deposits) are to be made on the date(s) and in the amounts calculated. If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of the Company. Any additional charges due to the Company from the Client for the services shall be paid by the Client on presentation of an invoice. For room reservations made using the advanced purchase rate full payment will be taken at the time of booking. This payment is not refundable in the event of any amendment or cancellation. Cash payment is not accepted for walk in guests – a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken. All charges to be settled prior the Client leaving the Hotel. The Client is deemed to have authorised the settling of all outstanding charges which can be processed by the Hotel using any credit or debit card details held on file.
Group/Events cancellations charges or 'No shows' The Client agrees to pay charges to the Company in the event of cancellation of the services or if the Client and/or their guests fail to take up the services at the time and on the day specified in the Contract. The company will provide a cancellation number to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with the Company.
Variation in services required Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed by the Client and the Company in writing.
Liability on the Hotel When the Company supplies the services which include any services supplied by a third party, the Company does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Company. The Company shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client. Except in respect of death or personal injury caused by the Company’s negligence, or as expressly provided in these Terms, the Company shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company, its servants or agents or otherwise) which arise out of or in connection with the provision of the services (including any delay in providing or failure to provide the services) or their use by the Client, and the entire liability of the Company under on in connection with the Contract shall not exceed the amount of the Company’s charges for the provision of the services, except as expressly provided in these Terms.
Termination The Company may at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.
Client responsibilities Arrival and departure times for accommodation at the Hotel are 2 pm (14h00) and 12 pm (12h00) respectively. The Client is responsible for the behaviour of his, her or its guests at the Hotel and in particular for the orderly conduct of guests attending any function or staying in the Hotel or otherwise making use of the services. The Client must ensure that no noise or nuisance is caused either for the Hotel or its other guests and Clients. The Client must comply with any reasonable request of the Hotel and with any policies of the Company as may apply to the services from time to time. Should a resident of the Hotel wish for any item to be received or helped by the Hotel prior to arrival or following departure, advance notice will be required. The Hotel retains the right to deny receipt of such items. Any costs incurred for return will be borne by the sender. All items are left at the owners risk and may be subject to search. Please note that should an item be locked or sealed it is the responsibility of the owner of the item to facilitate access. The Company is not liable for any flood, fire or damage to the items. Smoking is only allowed in outdoor areas. All walk-in and same day booking guests must provide photographic identification on arrival regardless of their nationality.
Responsability in the use of the room or cottage, safe and expenses to be settled The Client understands that its signature on the registration card is authorisation for use of the credit card on file for payment of the respective account for that stay and other future stays. The Client agrees that liability for the bill is not waived, and agrees to be held personally liable in the event that the indicated person, company, or other third party billed, fails to pay part or all of these charges. The Hotel is not responsible for money, jewels or other valuables that have been misplaced, stolen or left in guest rooms or cottages, meeting rooms, public areas, family and/or hotel vehicles. Complimentary safe deposit boxes are available at the reception desk. The Hotel will not be held liable for valuables not secured in the safe deposit boxes at reception. Use of the room safe does not extend the Hotel’s liability under any innkeepers act or legislation.
CCTV In the public areas of the Hotel and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security and service reasons for the better management of the Hotel and security for all its Clients and staff.
Photography and filming All photography or filming for commercial purposes must be authorised by a member of the Hotel's Executive team. No photography or filming must take place in any area of the Hotel under any circumstances without the assigned representative from the Hotel. Hotel staff members and the Hotel uniforms or part thereof will not be used in the photography or filming and no staff role will be impersonated for the purposes of the photography or filming. Use of the Hotel brand name, commercial photography, Hotel images and the Hotel logo including trademarks or trade names requires the prior written consent of the Hotel. The Hotel will take appropriate legal action to restrain any misuse or unauthorised usage of the Hotel collateral listed above.
Intellectual property rights All information, data and materials presented on this website, including names, logos, content, etc., as well as the colour scheme and the layout of the website, are subject to copyright, trade mark rights, database rights and/or other intellectual property rights. Such content may be used only if authorised by the Hotel and strictly required for permitted personal, non-commercial purposes. Any other use and/or reproduction of such content, without the prior written consent of the Hotel, is prohibited and will constitute a breach of these Terms and may infringe the Hotel’s intellectual property rights.
Complaints Book The Hotel has a Complaints Book. If the Client wishes to make a complaint, the Hotel always suggests that the Client first try to resolve the problem in a friendly manner by contacting the Hotel. If this is not possible, the Client must request the Complaints Book to formalize his/ her complaint. If the Client prefers, he/ she can do so through the Electronic Complaints Book Platform, a digital platform where consumers and users can submit requests for information to regulatory/ supervisory entities, submit complaints, suggestions or praises to the economic operator.
What is personal information The Company treats with great respect and seriousness the safeguarding of its Clients privacy. The collection of the Client’s personal information aims to meet his needs and assist the Hotel in enabling reservations requests. Personal information is deemed to be any information collected about the Client as an individual, such as name, address, age, gender, image, e-mail, telephone number, credit card information, preferences and specific requests stated before, during or after the stay, including digital correspondence exchange. This data will be collected only with the Client’s prior consent and processed in compliance with the European Union legislation on the General Data Protection Regulation.
Why is personal information collected To present the Client a superior customer service - Personal information is collected to assist the Hotel in making a reservation for a Client and in providing the services requested by him. By keeping this data, the Hotel improves the service delivered to the Client every time there is a repetition of stay. Holding certain stay related personal information on file, such as information regarding guest history and itemized spending, allows the Client and the Hotel to confirm prior transactions and reconcile statements or invoices. And also to keep the Client informed - The provided personal information may be used to send newsletters with novelties to the Client and also to inform him of promotions, offers or other information that may be of his interest. In order to do this, personal information may be shared with a third party, including a customer relationship management company and/or a marketing and communications company. These companies are under contract with the Hotel and are contractually required to protect all personal information to which they have access. If the Client wishes not to receive information from the Hotel, that request can be made on his registration card upon stay or through an e-mail to firstname.lastname@example.org.
During the stay During the stay, the Hotel records the Client’s itemized spending to properly assemble a folio, which sets out room rate and other expenses billed to that room. This information is also recorded in order for the Company to comply with financial reporting requirements, including those imposed by auditors and government regulators. Certain information might be collected as required by local laws (e.g. passport number). Information particular to the Client’s stay may also be stored (i.e. health issues, special requests, service issues). This data is kept in the Hotel’s property management system and is combined with information from previous visits. In addition, the content of any document that the Client sends the Hotel before, during or following his stay (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) may be retained. This information may be shared with employees of the Hotel. In preparing the stay, the Hotel may collect the Client’s photograph from publically available sources in order to recognize the Client, with the ultimate goal of providing a superior customer service.
How do we store personal information The Hotel stores personal information in a secure location, be it a database or filing cabinet. Furthermore, measures are taken to ensure that only designated individuals have access to this information. In order for the Hotel to serve the Client better and with a more individualized service, the Client’s profile is stored in the Hotel Management System, the central reservations management platform. Other transaction information is kept, such as the number of stays and the number of nights of each stay.
Retention time for personal information Personal information will be stored for the minimum period of time required by law in the jurisdiction of the Hotel (5 years). It may be stored indefinitely by the Hotel as long as there is a business purpose for doing so. Periodically, and if the Client has not stayed in the Hotel for a certain period of time, personal information may be deleted.
Access, change and delete personal information The Client may access, correct, add, update or delete his personal data by contacting the Hotel using the e-mail: email@example.com. The Hotel may request a copy of a valid identification document to protect the Client's privacy and confirm identity before making any changes.
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