|What is personal information||
The Company treats with great respect and seriousness the safeguarding of its Clients privacy. The collection of the Client’s personal information aims to meet his needs and assist the Hotel in enabling reservations requests. Personal information is deemed to be any information collected about the Client as an individual, such as name, address, age, gender, image, e-mail, telephone number, credit card information, preferences and specific requests stated before, during or after the stay, including digital correspondence exchange. This data will be collected only with the Client’s prior consent and processed in compliance with the European Union legislation on the General Data Protection Regulation.
|Why is collected||
To present the Client a superior customer service - Personal information is collected to assist the Hotel in making a reservation for a Client and in providing the services requested by him. By keeping this data, the Hotel improves the service delivered to the Client every time there is a repetition of stay. Holding certain stay related personal information on file, such as information regarding guest history and itemized spending, allows the Client and the Hotel to confirm prior transactions and reconcile statements or invoices. And also to keep the Client informed - The provided personal information may be used to send newsletters with novelties to the Client and also to inform him of promotions, offers or other information that may be of his interest. In order to do this, personal information may be shared with a third party, including a customer relationship management company and/or a marketing and communications company. These companies are under contract with the Hotel and are contractually required to protect all personal information to which they have access. If the Client wishes not to receive information from the Hotel, that request can be made on his registration card upon stay or through an e-mail to email@example.com.
|How is collected||
On the Hotel’s website - When a Client visits the Hotel website, it is initially given to him a “cookie" (see Cookies Policy), and to his computer is assigned an ID number. Despite the fact that the Client remains anonymous until he enters his personal information on the website (when making a reservation), the ID number allows the Hotel to log the session, in order to help the Hotel in assisting the Client with an individualized service. It is also used to keep track of information that appears to be of particular interest to the Client.
|When making a reservation||
|During the stay||
During the stay, the Hotel records the Client’s itemized spending to properly assemble a folio, which sets out room rate and other expenses billed to that room. This information is also recorded in order for the Company to comply with financial reporting requirements, including those imposed by auditors and government regulators. Certain information might be collected as required by local laws (e.g. passport number). Information particular to the Client’s stay may also be stored (i.e. health issues, special requests, service issues). This data is kept in the Hotel’s property management system and is combined with information from previous visits. In addition, the content of any document that the Client sends the Hotel before, during or following his stay (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) may be retained. This information may be shared with employees of the Hotel. In preparing the stay, the Hotel may collect the Client’s photograph from publically available sources in order to recognize the Client, with the ultimate goal of providing a superior customer service.
|How do we store it||
The Hotel stores personal information in a secure location, be it a database or filing cabinet. Furthermore, measures are taken to ensure that only designated individuals have access to this information. In order for the Hotel to serve the Client better and with a more individualized service, the Client’s profile is stored in the Hotel Management System, the central reservations management platform. Other transaction information is kept, such as the number of stays and the number of nights of each stay.
|What may be provided to third parties||
Personal information will be stored for the minimum period of time required by law in the jurisdiction of the Hotel (5 years). It may be stored indefinitely by the Hotel as long as there is a business purpose for doing so. Periodically, and if the Client has not stayed in the Hotel for a certain period of time, personal information may be deleted.
|Access, change and delete personal information||
The Client may access, correct, add, update or delete his personal data by contacting the Hotel using the e-mail: firstname.lastname@example.org. The Hotel may request a copy of a valid identification document to protect the Client's privacy and confirm identity before making any changes.